Frequently Asked Questions
Your guide to smarter home cleaning and Dreame support.
What is the standard shipping timeframe for Dreame products?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy for vacuum cleaners and robot mops?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do Dreame products come with a warranty?
Yes, all our main products, including robot vacuums and cordless vacuums, come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Where can I purchase replacement filters and accessories?
Official replacement parts, including HEPA filters, mop pads, and brushes, are available directly on our website under the 'Accessories' section to ensure maximum performance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to make your home technology upgrades easier.
How do I connect my device to the Dreamehome app?
Download the Dreamehome app from the App Store or Google Play, create an account, and follow the on-screen instructions to pair your device via 2.4GHz Wi-Fi.